Calculating Consumer Law Market Size

‘Market size’ is the number of individuals who are potential buyers of a product. The term is rarely cited in the humble world of consumer law and access to justice. But it has a role to play. The techniques used to calculate it allow existing institutions in the space, such as charities, Legal Aid, community …

Zooming-in on legal advice

In this post I envisage how legal advice could be presented using an interface which literally allows the user to zoom in and out. Detailed advice is provided when zoomed-in, and zooming-out reveals the bigger picture. I suggest the zoom interface may be a more intuitive way for a user to navigate legal advice than traditional solutions, such as using memos with executive summaries and detailed appendices, or hyperlinking.

Applying legal design to old law

In this post I set out what a classic legal judgement, Donoghue v. Stevenson, looks like through the modern lens of legal and service design. The design tools, user personas and journey mapping, have the potential to provide students of the law a richer appreciation of the litigants and lawyers involved in a dispute, how …

An exercise in Legal Design

This post explores the Legal Design Sprint process. It follows the development of what became a low-tech tech, practical solution to communicate legal rights to someone who has been arrested by the police. I highlight the benefits of the Design Sprint process, in particular the gains from user feedback and iteration and of operating in a multi-disciplinary team. I also suggest that there are limits to addressing long-standing access to justice problems in a ‘sprint’ environment.

Information revealed in litigation and its effect on Decision Analysis

Decision analysis is a useful tool for a litigator to communicate process and risk, assess how much a case is ‘worth’, and provide a robust justification for settlement offers or acceptance. However the accuracy of the analysis is only as good as the information about the merits of a case available to the litigator at …

Book Reviews: Tech-Sceptics on Legal-Tech

A review of sceptical books about tech, through the lens of legal-tech In “To Save Everything, Click Here”, Evgeny Morozov takes aim at “Internet Centrism” and “Solutionism”, two ideas which had infatuated our tech-loving culture in the last few decades. He is a brash, sceptical rabble-rouser, and makes for an entertaining and eye opening read. …

Legal Form Design

Court forms commence processes that change lives. They end marriages, bankrupt people and throw them in jail. Poorly designed forms can lead to errors with similarly serious consequences. Making court and legal forms clearer, easier to use and more beautiful can reduce error rates and ultimately increase citizen’s access to a just legal system. But …